Join Elis as a Customer Service & Operations Coordinator in Hamburg, managing customer inquiries, coordinating operations, and ensuring seamless service delivery in a dynamic team environment.

Elis, a leading provider of professional hygiene and linen services, is looking for a proactive Customer Service & Operations Coordinator (m/w/d) to join our Hamburg team. In this versatile role, you will be the key point of contact for our valued clients, ensuring their satisfaction while coordinating day-to-day operations to maintain our high service standards.

Key Responsibilities:

• Handle incoming customer inquiries via phone, email, and chat, providing timely and accurate resolutions
• Coordinate operational tasks including order processing, delivery scheduling, and inventory management
• Monitor service quality and implement improvements to enhance customer experience
• Collaborate with internal teams (sales, logistics, production) to resolve escalations
• Maintain accurate customer records in our CRM system
• Analyze customer feedback and report on trends to support business growth
• Support ad-hoc projects and contribute to process optimizations

This position offers the opportunity to grow within a stable, international company with a strong focus on sustainability and employee well-being. If you thrive in a fast-paced environment and have a passion for customer excellence, apply now!

• Proven experience in customer service or operations coordination, ideally 2+ years
• Excellent communication skills in German and English
• Strong organizational and multitasking abilities
• Proficiency in MS Office and CRM systems
• Ability to handle customer issues effectively and proactively
• Knowledge of logistics or service industry is a plus
• (m/w/d) - we encourage diverse applicants

• Competitive monthly salary
• 30 days annual leave
• Comprehensive health insurance and pension contributions
• Flexible working hours and remote options
• Professional development opportunities
• Company events and team-building activities
• Modern office in Hamburg with good public transport links