Kickstart your career at Kaia as a Customer Support Associate! This entry-level position is ideal for motivated individuals with little to no experience. Deliver top-notch support to users through chat, email, and voice channels. Benefit from hands-on mentorship, comprehensive training, and a fully remote setup. Grow your skills in customer service while contributing to a innovative tech team.

Join Kaia as a Customer Support Associate and launch your career in customer service!

Kaia is seeking enthusiastic entry-level professionals to join our Customer Support team. This role is designed for recent graduates or career starters eager to make an impact in a fast-paced, remote-first environment. You'll provide friendly and effective support to our users, helping them navigate our platform and resolve issues promptly. With minimal experience required, this position offers abundant learning opportunities, paired with dedicated mentorship from seasoned support experts.

Key Responsibilities:

• Respond to customer inquiries via live chat, email, and phone, aiming for quick resolutions and high satisfaction.
• Document interactions in our support platform (e.g., Zendesk or Intercom) to track issues and follow-ups.
• Escalate complex technical issues to senior team members or engineering.
• Identify common user pain points and suggest improvements to enhance the customer experience.
• Participate in team meetings and knowledge-sharing sessions to stay updated on product features.

What You'll Learn On the Job: Our entry-level role emphasizes growth. You'll receive structured onboarding, including training on customer service best practices, our proprietary tools, and basic troubleshooting techniques. Mentorship programs pair you with a buddy for your first 90 days, ensuring a smooth ramp-up. Dive into tools like Slack for team communication, Zoom for daily stand-ups, Google Workspace for collaboration, and support-specific software where you'll learn ticketing workflows, canned responses, and analytics basics.

Remote Work & Collaboration: Fully remote with flexible hours to support global users. We provide a $500 home office stipend for setup essentials. Asynchronous communication via Slack and Notion keeps you aligned without rigid schedules. Weekly team huddles foster connection, while quarterly virtual offsites build camaraderie.

Growth Potential: Excel here and advance quickly—many associates move to Senior Support, Team Lead, or even Customer Success roles. We invest in your development with access to online courses (e.g., Coursera on customer experience), certification reimbursements, and performance-based promotions.

No prior professional experience? No problem! We value potential, communication skills, and a customer-first mindset. Kaia (https://www.kaia.io/) is an innovative company revolutionizing [tech space], and your fresh perspective will help us delight users worldwide. Apply now and start your journey!

• High school diploma or equivalent; associate's or bachelor's degree preferred
• 0-1 year of customer service experience (internships or volunteer work count)
• Excellent written and verbal communication skills
• Basic computer proficiency (email, web browsing, Google Workspace)
• Strong problem-solving attitude and empathy
• Willingness to learn new tools and processes
• Reliable internet and quiet workspace for remote work

• Fully remote work with flexible hours
• $500 home office setup stipend
• Comprehensive onboarding and ongoing training programs
• One-on-one mentorship from experienced professionals
• Professional development budget for courses and certifications
• Health insurance, paid time off, and wellness allowances
• Team-building events and virtual socials
• Performance bonuses and rapid career growth opportunities