Otter Tail Power Company seeks an experienced Help Desk Specialist II to deliver advanced technical support, resolve complex IT issues, and ensure smooth operations for employees and customers in the utility sector.

Join Otter Tail Power Company, a leading utility provider serving Minnesota and surrounding areas, as a Help Desk Specialist II.

In this pivotal role, you will provide tier 2 technical support to end-users, troubleshooting hardware, software, and network issues efficiently. You will escalate complex problems to senior IT staff, maintain documentation, and contribute to improving our IT service delivery.

Key Responsibilities:

• Respond to support requests via phone, email, and in-person
• Diagnose and resolve issues related to desktops, laptops, printers, and mobile devices
• Perform software installations, updates, and configurations
• Assist with Active Directory user management and basic network troubleshooting
• Document resolutions and update knowledge base articles
• Collaborate with IT teams on projects and system enhancements

Why Otter Tail Power Company? We are committed to reliable energy services and fostering a supportive work environment where your technical expertise can make a real impact. Enjoy a hybrid work setup near Fergus Falls while contributing to essential services.

If you thrive in a role that combines technical acumen with user-focused service, apply today!

• 3+ years of experience in IT help desk or technical support roles
• Strong knowledge of Windows OS, Microsoft Office Suite, and common networking protocols
• Proficiency in ticketing systems (e.g., ServiceNow, Zendesk) and remote desktop tools
• Excellent problem-solving skills and customer service orientation
• CompTIA A+ certification or equivalent preferred
• Ability to work in a fast-paced environment with minimal supervision
• Bachelor's degree in IT, Computer Science, or related field preferred

• Competitive monthly salary in the range of $4,500 - $6,000 USD
• Comprehensive health, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and flexible scheduling
• Professional development opportunities and tuition reimbursement
• Employee assistance programs and wellness initiatives