Join Municipal Employees Credit Union as a Help Desk Support Specialist, providing essential IT assistance to members and staff via phone, email, and remote tools to resolve technical issues efficiently and enhance user experience.

Help Desk Support Specialist Opportunity at Municipal Employees Credit Union

Municipal Employees Credit Union of Baltimore, Inc. is seeking a dedicated Help Desk Support Specialist to join our dynamic IT team. In this remote-certified role, you will be the first point of contact for resolving technical issues, ensuring our members and employees experience uninterrupted access to our financial services.

Key Responsibilities:

• Respond to support requests via phone, email, chat, and ticketing system
• Diagnose and troubleshoot hardware, software, and network problems
• Perform remote installations, updates, and configurations
• Document resolutions and escalate complex issues to senior IT staff
• Maintain user accounts, permissions, and security protocols
• Contribute to knowledge base articles for self-service support
• Monitor system performance and report on support metrics

Why Join Us?

Work remotely with a supportive team at a member-focused credit union committed to community service. We value work-life balance, professional growth, and innovative problem-solving.

• 2+ years of experience in help desk or IT support roles
• Strong knowledge of Windows OS, Microsoft Office Suite, and common networking protocols
• Excellent customer service and communication skills, with the ability to explain technical concepts to non-technical users
• Familiarity with ticketing systems (e.g., Zendesk, ServiceNow) and remote desktop tools
• CompTIA A+ certification or equivalent preferred
• Ability to work in a fast-paced environment and prioritize multiple tickets
• High school diploma required; associate's degree in IT or related field preferred

• Competitive monthly salary range
• Comprehensive health, dental, and vision insurance
• 401(k) retirement plan with company match
• Generous paid time off and holiday schedule
• Remote work flexibility with home office stipend
• Professional development opportunities and certification reimbursements
• Employee assistance program and wellness initiatives