Join The 20 as a remote IT Support Desk Technician, providing first-line technical support to resolve hardware, software, and network issues efficiently for end-users.

Job Overview

The 20 is a dynamic company seeking a dedicated IT Support Desk Technician to join our remote team. In this role, you will be the first point of contact for IT-related issues, ensuring minimal downtime and high user satisfaction.

Key Responsibilities

• Respond to support tickets via phone, email, chat, and remote tools
• Diagnose and resolve hardware, software, and peripheral issues
• Perform basic network troubleshooting and escalate complex problems
• Document solutions and maintain knowledge base articles
• Assist with user onboarding, including account setup and software installation
• Collaborate with IT team on system maintenance and updates
• Monitor and report on support metrics to improve service quality

Why Join The 20?

Work remotely with a supportive team that values work-life balance and professional growth. You'll have the opportunity to make a real impact on our operations while advancing your IT career.

• 2+ years of experience in IT support or help desk roles
• Strong knowledge of Windows and macOS operating systems
• Familiarity with networking basics (TCP/IP, DNS, DHCP)
• Proficiency in troubleshooting common software applications (Microsoft Office, browsers, email clients)
• Excellent customer service and communication skills
• CompTIA A+ or equivalent certification preferred
• Ability to work in a fast-paced, remote environment

• Competitive monthly salary range
• Fully remote work with flexible hours
• Comprehensive health, dental, and vision insurance
• 401(k) matching
• Paid time off and holidays
• Professional development opportunities
• Home office stipend