Lead a dynamic IT support team delivering essential technical services to the Kansas Judicial Branch's Office of Judicial Administration. Drive operational efficiency, troubleshoot complex issues, and enhance user experience in a mission-critical judicial environment.

Overview

Join the Kansas Judicial Branch as an IT Support Lead in the Office of Judicial Administration, where you'll spearhead a team responsible for maintaining robust IT infrastructure supporting judicial operations across the state. This pivotal role ensures judges, court staff, and administrators have reliable access to technology for case management, document processing, and secure data handling.

Key Responsibilities

• Supervise and mentor a team of IT support technicians, conducting performance evaluations and training
• Oversee daily helpdesk operations, prioritizing and resolving escalated technical issues
• Manage hardware and software deployments, including endpoints, servers, and judicial-specific applications
• Implement cybersecurity best practices and ensure compliance with state and federal regulations
• Collaborate with judicial stakeholders to identify IT needs and develop improvement strategies
• Maintain accurate documentation, generate reports on IT performance, and support disaster recovery efforts
• Stay abreast of emerging technologies to recommend upgrades enhancing judicial efficiency

Why Join Us?

The Kansas Judicial Branch offers a stable, impactful work environment dedicated to justice and public service. As IT Support Lead, you'll contribute directly to the fair administration of justice while advancing your career in a supportive, collaborative setting.

• Bachelor's degree in Information Technology, Computer Science, or a related field; equivalent experience considered
• 5+ years of IT support experience, with at least 2 years in a lead or supervisory role
• Proficiency in Windows Server, Active Directory, Microsoft 365, and networking protocols
• Strong knowledge of helpdesk ticketing systems (e.g., ServiceNow, Zendesk) and remote support tools
• Excellent leadership, communication, and problem-solving skills
• Experience with judicial or government IT systems preferred
• CompTIA A+, Network+, or equivalent certifications highly desirable

• Competitive salary with performance-based incentives
• Comprehensive health, dental, and vision insurance
• Generous retirement plan with state matching contributions
• Paid time off, including vacation, sick leave, and 12 paid holidays
• Professional development opportunities and tuition reimbursement
• Flexible work arrangements and wellness programs
• Employee assistance program and long-term disability coverage