Kickstart your tech career at United Stables as a Junior IT Help Desk Technician! This entry-level position offers hands-on experience in providing first-line technical support to users, troubleshooting common IT issues, and learning core support practices. Ideal for recent graduates or career starters eager to grow in a collaborative, remote-friendly environment with mentorship and training.

United Stables is seeking a motivated Junior IT Help Desk Technician to join our dynamic IT Support team. This entry-level role is designed for individuals just beginning their professional journey in technology support, offering ample opportunities for learning and development.

As a Junior IT Help Desk Technician, you will be the first point of contact for employees experiencing technical difficulties. Your primary responsibilities include logging support tickets via tools like Zendesk or Jira Service Desk, performing initial diagnostics on hardware and software issues, and escalating complex problems to senior technicians. You will assist with common tasks such as password resets, software installations, printer setups, and basic network connectivity troubleshooting across Windows, macOS, and mobile devices.

This position emphasizes building foundational skills in customer service and technical problem-solving. Under the guidance of experienced mentors, you will learn to use remote support tools like TeamViewer or AnyDesk, participate in daily team huddles via Slack or Microsoft Teams, and contribute to knowledge base articles for self-service user support. We prioritize a supportive atmosphere where mistakes are learning opportunities, and weekly one-on-one sessions with your manager will help track your progress and set growth goals.

Our team operates in a fully remote setup, utilizing asynchronous communication practices to accommodate flexible schedules. You will collaborate through shared documentation in Confluence, video calls on Zoom, and collaborative troubleshooting sessions. No prior professional experience is required—we provide comprehensive onboarding, including training on ITIL fundamentals, basic cybersecurity awareness, and hands-on workshops with popular enterprise software like Microsoft 365 and Google Workspace.

Growth potential is a cornerstone of this role. High performers can advance to mid-level support positions within 12-18 months, with access to certifications like CompTIA A+ and ongoing professional development stipends. Join us to gain real-world experience in a fast-paced tech environment while contributing to the smooth operation of our innovative platforms at United Stables.

Key Responsibilities:

• Respond to support requests via email, chat, or phone within SLA timelines.
• Document resolutions and maintain accurate ticket records.
• Assist in user onboarding and offboarding processes.
• Perform basic system maintenance and updates.
• Participate in team knowledge-sharing sessions.

This role is perfect for those passionate about technology and eager to learn. With United Stables' commitment to employee development, you'll build a strong foundation for a rewarding IT career.

• High school diploma or equivalent; associate degree in IT or related field preferred
• 0-1 year of experience in customer service or IT support (internships count)
• Basic familiarity with computers, Windows/macOS, and web browsers
• Strong communication skills and eagerness to learn
• Ability to work independently in a remote environment
• Reliable internet connection for remote work

• Competitive salary with performance bonuses
• Fully remote work with home office setup allowance
• Flexible hours and unlimited PTO
• Remote work stipend for internet and equipment
• Comprehensive training programs and mentorship
• Professional development support including certification reimbursements
• Health, dental, and vision insurance
• 401(k) matching