Join Skip as a Platform Operations Analyst to monitor, optimize, and troubleshoot our high-traffic platform, ensuring seamless operations and exceptional user experiences in a dynamic remote role.

About the Role

Skip is seeking a skilled Platform Operations Analyst to join our operations team. In this critical role, you will be responsible for monitoring platform health, analyzing performance metrics, and proactively resolving issues to maintain 99.9% uptime for our user-facing services. You'll collaborate with engineering, product, and support teams to drive operational excellence and scalability.

Key Responsibilities

• Monitor real-time platform metrics using advanced tools and alert on anomalies
• Perform root cause analysis on incidents and implement preventive measures
• Optimize system performance through capacity planning and resource tuning
• Develop dashboards and reports to provide insights into operational trends
• Automate routine tasks using scripting (Python, Bash) and CI/CD pipelines
• Participate in on-call rotations to ensure rapid incident response
• Contribute to post-mortem reviews and process improvements

Why Join Skip?

Skip is a leading innovator in [relevant industry, e.g., delivery tech], headquartered in Winnipeg, with a fully remote-first culture. We value work-life balance, continuous learning, and making a real impact on millions of users.

• Bachelor's degree in Computer Science, Information Technology, or a related field
• 2+ years of experience in operations, DevOps, or platform monitoring
• Proficiency with monitoring tools like Datadog, New Relic, or Prometheus
• Strong analytical skills and experience with SQL and data visualization tools (e.g., Tableau, Grafana)
• Familiarity with cloud platforms such as AWS, GCP, or Azure
• Excellent problem-solving abilities and experience with incident management
• Ability to work in a fast-paced environment with on-call rotations

• Competitive monthly salary with performance bonuses
• Fully remote work with flexible hours
• Comprehensive health, dental, and vision insurance
• Generous paid time off and parental leave
• Professional development budget for courses and certifications
• Stock options and employee stock purchase plan
• Modern tech stack and collaborative team environment