Lead product operations at Indigo Books & Music Inc., optimizing the end-to-end product lifecycle from procurement to fulfillment in a dynamic retail and e-commerce environment. Drive operational excellence, scalability, and customer satisfaction through strategic initiatives and cross-functional collaboration.

Indigo Books & Music Inc., Canada's premier destination for books, gifts, and lifestyle products, is seeking a dynamic Product Operations Manager to join our remote team. In this pivotal role, you will orchestrate the operational backbone of our product ecosystem, ensuring seamless execution across sourcing, inventory, fulfillment, and returns processes.

Key Responsibilities:

• Oversee daily product operations, including demand forecasting, procurement, and quality control
• Collaborate with product, engineering, and supply chain teams to streamline workflows and reduce time-to-market
• Implement data-driven strategies to optimize inventory turnover and minimize stockouts
• Lead cross-functional projects to enhance operational efficiency using KPIs and metrics
• Manage vendor relationships and negotiate contracts to support business growth
• Identify and mitigate risks in the supply chain while adapting to market changes
• Foster a culture of continuous improvement through automation and process innovations

This remote contract position offers the flexibility to work from anywhere in Canada while contributing to Indigo's mission of inspiring a love of reading and discovery. If you are a strategic thinker with a passion for operations in retail and e-commerce, apply now to make an impact!

• Bachelor's degree in Business, Operations Management, Supply Chain, or related field
• 5+ years of experience in product operations, supply chain, or logistics, preferably in retail or e-commerce
• Proven track record in process optimization, inventory management, and vendor relations
• Strong analytical skills with proficiency in tools like Excel, SQL, or ERP systems (e.g., SAP, Oracle)
• Excellent project management abilities and experience with Agile/Scrum methodologies
• Superior communication and leadership skills to manage cross-functional teams
• Knowledge of Canadian retail regulations and e-commerce best practices
• Ability to thrive in a fast-paced, remote environment

• Competitive monthly salary in the range of CAD 9,000 - 13,000
• Comprehensive health, dental, and vision benefits
• Generous paid time off and flexible remote work policy
• Professional development opportunities and tuition reimbursement
• Employee discounts on books, music, and merchandise
• RRSP matching and performance bonuses
• Collaborative and inclusive company culture with team-building events