Join BOOST LLC as a remote Product Support Representative Tier II, providing advanced technical assistance and resolving complex customer issues to ensure exceptional product satisfaction and retention.

Overview

BOOST LLC is seeking a skilled Product Support Representative Tier II to join our dynamic remote team. In this role, you will act as an escalation point for complex customer inquiries, delivering high-quality technical support for our innovative products. Your expertise will play a crucial role in maintaining customer loyalty and driving product success.

Key Responsibilities

• Handle Tier II support tickets, diagnosing and resolving advanced product issues
• Collaborate with engineering and product teams to escalate and track bugs or feature requests
• Create and maintain knowledge base articles to empower Tier I support and self-service
• Monitor support metrics and contribute to process improvements
• Provide proactive outreach to key customers for issue prevention and satisfaction

Why Join BOOST LLC?

Work with a forward-thinking company that values innovation, customer-centricity, and employee growth. Enjoy the freedom of remote work while contributing to products that make a real impact.

• 2+ years of experience in Tier II customer or product support roles
• Strong technical troubleshooting skills with software, hardware, or SaaS products
• Excellent communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users
• Proficiency in support tools like Zendesk, Jira, or similar ticketing systems
• Bachelor's degree in a related field or equivalent experience
• Ability to work independently in a remote environment with flexible hours

• Fully remote work arrangement with flexible scheduling
• Competitive monthly salary range
• Performance-based bonuses and incentives
• Professional development opportunities and training programs
• Health and wellness benefits including medical, dental, and vision coverage
• Paid time off and holiday allowances