Kickstart your career with Pi Network as an Entry-Level Support Services Representative! Provide friendly, effective support to our vibrant community of Pi mobile miners. Fully remote in the US, this role offers hands-on training, mentorship, and growth in customer service. No experience needed – just enthusiasm and a desire to help users with app queries, troubleshooting, and community engagement. Join us and build skills for a rewarding tech support future!

Join Pi Network's Mission to Democratize Crypto Mining

Pi Network is at the forefront of accessible cryptocurrency mining through our innovative mobile app, empowering millions worldwide to mine Pi coins effortlessly. As a Support Services Representative, you'll play a vital role in our customer success team, helping users navigate the Pi ecosystem, resolve issues, and foster community growth. This entry-level position is ideal for motivated individuals starting their professional journey, with comprehensive training to set you up for success.

Your Day-to-Day Responsibilities

• Respond to user inquiries via email, in-app chat, Discord, and our support portal (using tools like Zendesk or Intercom) within 24 hours, ensuring timely and empathetic resolutions.
• Assist with common issues such as account setup, KYC verification, app downloads, mining troubleshooting, and wallet integrations – all with guided scripts and knowledge bases provided.
• Escalate complex technical tickets to senior specialists while learning alongside them.
• Contribute to our community forums by moderating discussions and sharing updates.
• Track support metrics in simple dashboards (Google Sheets or Airtable) to help improve service quality.
• Participate in daily async standups via Slack and weekly Zoom team huddles for collaboration.

Fully Remote Work Environment

Work from anywhere in the United States with flexible hours aligned to US time zones (primarily PST/EST). Our remote-first culture emphasizes work-life balance: use Slack for real-time chats, Loom for quick video updates, Notion for documentation, and Google Workspace for seamless collaboration. No need for fancy setups – we'll guide you through onboarding with screen-sharing sessions.

Learning and Growth Opportunities

This role is designed for beginners. You'll receive 2 weeks of paid training covering Pi Network basics, support best practices, and tools. Paired with a dedicated mentor, you'll shadow calls, co-handle tickets, and receive weekly feedback. Advance quickly through our career ladder: from Representative to Lead Support in 12-18 months. We encourage certifications in customer service and tech support, with reimbursement available. Dive into beginner-friendly tech like basic HTML for troubleshooting web views or APIs for app integrations – all taught on the job.

Why You'll Thrive Here

We're a collaborative, inclusive team passionate about blockchain accessibility. Expect regular team-building virtual events, hackathons for support innovations, and access to Pi Network's internal resources. Your contributions directly impact user satisfaction and retention, giving you tangible results from day one.

Ready to launch your career in tech support? Apply now and become part of the Pi revolution at minepi.com! (Word count: 512)

• High school diploma or equivalent
• Strong written and verbal English communication skills
• Basic computer proficiency (email, browsing, Google apps)
• Enthusiasm for learning and helping others
• Reliable internet and quiet workspace
• No prior experience required; 0-1 year in customer service a plus

• Fully remote US-based work with flexible scheduling
• $500 home office setup allowance
• $50 monthly remote work stipend for internet/utilities
• Comprehensive entry-level training program
• One-on-one mentorship from experienced reps
• Professional development stipend for courses/certifications
• Paid time off, health insurance contributions, and Pi coin bonuses
• Team-building events and career growth paths