Join Qtech Games as a Technical Support Engineer, delivering exceptional technical assistance to gaming platform users worldwide while troubleshooting complex issues in a fully remote environment.

Qtech Games, a leading innovator in the iGaming industry, is looking for a dedicated Technical Support Engineer to enhance our player support operations. In this pivotal remote role, you will be the frontline hero resolving technical queries, ensuring uninterrupted gaming experiences for thousands of users across the globe.

Key Responsibilities:

• Respond promptly to customer inquiries via email, live chat, phone, and support tickets
• Diagnose and resolve issues related to game platforms, account management, payment systems, and device compatibility
• Escalate complex problems to development and QA teams while maintaining clear communication with users
• Document solutions, update knowledge bases, and contribute to process improvements
• Monitor system performance and proactively identify potential disruptions
• Collaborate with cross-functional teams to deliver high-quality support in a fast-paced gaming ecosystem

If you thrive in dynamic environments, possess a passion for technology and gaming, and excel at turning frustrated users into loyal fans, this is your opportunity to make an impact at Qtech Games.

• Bachelor's degree in Computer Science, IT, or related field, or equivalent experience
• 2+ years of experience in technical support, customer service, or helpdesk roles
• Strong knowledge of operating systems (Windows, macOS, Linux), networking, and troubleshooting methodologies
• Familiarity with gaming software, APIs, and online platforms
• Excellent problem-solving skills and ability to handle high-pressure situations
• Proficiency in English; additional languages (Spanish, etc.) are a plus
• Experience with ticketing systems (e.g., Zendesk, Jira) and remote support tools

• Competitive monthly salary range
• Fully remote work with flexible hours
• Comprehensive health and dental insurance
• Generous paid time off and holiday allowances
• Professional development opportunities and certification reimbursements
• Gaming perks including hardware discounts and free access to Qtech titles
• Collaborative international team environment